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Körber Technologies News & Stories Close to the customer, even remotely!

News & Stories - 05/27/2025

Close to the customer, even remotely!

Körber has consistently driven forward the expansion of digital services: New and existing remote support offerings ensure smooth processes for customers and a high level of security in every situation where help is needed.

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Compact

Challenge

When customers need immediate help with a machine malfunction, an economical solution for smaller projects, or optimization of machine performance, Körber Technical Remote Support shows its full potential.

The advantages at a glance:

  • High-quality 3rd Level Support
  • Less downtime
  • Rapid response
  • No travel expenses
  • Transfer of know-how
  • Improved performance

Over the past few years, Körber has also consistently driven forward digitalization in our service offerings: “We can provide our customers with the support they need virtually anytime, right away,” reports Maher Saleh, Team Manager at the Körber Academy.

As more and more customers are using this support, Körber offers two different technical remote support packages. These are suitable for all Körber machines. Using modern communication tools such as the new Körber Xpert View app, the packages provide first-class third-level support from experts with ten to twenty years of professional experience. “With our support, customers are guaranteed availability and response times, troubleshooting, and targeted project support,” says Saleh.

Two packages, one goal: helping our customers!

The areas of application for Technical Remote Support are as diverse as Körber's customers: Whether expert knowledge is needed to solve a machine problem or support is required immediately, Körber offers the right Technical Remote Support. “To ensure that we can always offer our customers the right solution, we provide two different packages,” explains Saleh. "With the project package, we support our customers with planned modifications to their machines, for example. In most cases, customers feel confident enough to carry out the conversion themselves. However, they still need selective support and expertise. This is exactly where we come in with our project support. This support includes response times of less than 15 minutes on all working days and a personal contact person throughout the entire project."

“Körber customers receive ongoing support for all machines in the plant through the troubleshooting package. It includes 24/5 availability and guarantees a response time of less than three hours,” Maher Saleh continues. "myPortal serves as the initial point of contact. Here, customer inquiries are recorded and quickly answered by the relevant experts. We use a wide range of communication tools for this purpose, including Körber Xpert View, video conferencing, and direct online access to the machine."

Go to myPortal

 

Unlock potential

Technical Remote Support also helps you get the most out of your equipment with remote performance analysis: Based on key performance indicators, Körber experts provide monthly analysis of machine data, giving customers specific recommendations for immediate performance improvements.

lKörber customers receive ongoing support for all machines in the plant via the troubleshooting package.r

Maher Saleh, Team Manager Körber Academy

Körber Xpert View

Körber provides all customers with the new Remote Service App for remote support. The collaborative real-time solution ensures fast troubleshooting, increased productivity and availability, while reducing maintenance costs.

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