Over recent years, Hauni has consistently emphasized digitization in its service products – this has proven to be a major advantage for all customers during the coronavirus crisis.
“We have been able to deliver the support our customers need almost immediately and at any time, despite the travel restrictions,” reports Maher Saleh, Team Manager Hauni Academy.
“At the heart of this is our Technical Remote Support, which is based on state-of-the-art technologies.”
More and more customers are discovering the benefits of these services, so Hauni has now assembled a selection of Remote Support packages. These are suitable for all Hauni and Decouflé machines. Using modern communi-cation tools, such as the new Körber Xpert View app, they offer top quality 3rd Level Support from experts with ten to 20 years of professional experience. “Customers also benefit from the security of guaranteed access and response times, remote performance analysis and targeted project support,” says Saleh.