Digital jump start
A new machine must always be accepted by the customer prior to delivery – a step that requires innovative approaches, especially when travel options are limited. An interdepartmental team at Hauni – from OrgIT, Commissioning and Final Inspection – has therefore developed a solution that makes machine acceptance possible even at a distance: Hauni’s experts use a livestream based on a mobile laptop table, two cam eras and a live connection via Skype4Business. With this equipment, the process is quite close to a conventional acceptance test.
The options ordered by the customer are matched step-by-step with the machine features. In addition, the test shows details of the mechanics and sensor technology. While one Hauni employee records the required images of the machine and shows them to the customer, other experts are on hand to answer any questions that may arise. Meanwhile, a second camera streams a full view of the machine, showing the entire functional process. “We have carried out successful acceptance tests with several customers using this method,” reports Reiner Krause from the Final Inspection team. “For example, we were even able to discuss and evaluate collected samples directly in the laboratory and thus test different formats within two days. Although I would still prefer direct on-site acceptance in some cases, our customers have been delighted with this concept and it has created a real alternative for times of crisis.”
When introducing new solutions in a production facility, employee expertise is an important issue alongside the technology. With its adapted range of courses, individual Online Distance Training (ODT), which Hauni experts conduct live with customers, and the Digital Academy, Hauni has been ideally positioned to meet the current challenges for more than three years. The training platforms offer location-independent courses for technicians and machine operators with effective and targeted learning content that ensures a comprehensive understanding of the machine.
“Supported by interactive 3D animations that provide step-by-step explanations of important processes, users learn how to operate or maintain highly complex machines using a sophisticated and effective didactic concept,” explains Dorothee Meyer, Product Lead Digital Academy. “The ‘exploration mode’ allows users to get to know individual modules on their own. Each user receives a unique login that gives them access to their own content and the courses which are relevant to them.”