We use our expertise to develop solutions that span multiple industries, from tobacco and hemp products, straws to battery production. 

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Our products combine proven engineering expertise, the very latest digital technology and an extensive portfolio of services worldwide.

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Ensuring that the Primary runs smoothly

From dealing with capacity adjustments to preventing obsolescence or handling large-scale relocation projects: with Installed Base Management, every Primary runs wherever it is needed and exactly as required.

The rapidly changing demands of markets and products in the tobacco industry also affect requirements for every Primary. “Our customers want to make the best possible use of their existing systems wherever they are in the world and, if possible, avoid making any new purchases,” explains Ralf Kohlhardt, Head of Primary Services. “As an OEM, our Installed Base Management programme offers customers the security and knowhow they need to make future-oriented modifications to existing plants. Our experts take care of inspections and servicing as well as modernization, modifications, solutions for obsolete parts and assemblies, optimization and, where necessary, relocation of the plants. As a manufacturer, we also see ourselves as responsible for the machines made by our company in the long term. We help our customers to continuously maximize the potential of their Primary,” says Kohlhardt.

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