The rapidly changing demands of markets and products in the tobacco industry also affect requirements for every Primary. “Our customers want to make the best possible use of their existing systems wherever they are in the world and, if possible, avoid making any new purchases,” explains Ralf Kohlhardt, Head of Primary Services. “As an OEM, our Installed Base Management programme offers customers the security and knowhow they need to make future-oriented modifications to existing plants. Our experts take care of inspections and servicing as well as modernization, modifications, solutions for obsolete parts and assemblies, optimization and, where necessary, relocation of the plants. As a manufacturer, we also see ourselves as responsible for the machines made by our company in the long term. We help our customers to continuously maximize the potential of their Primary,” says Kohlhardt.